Refund policy
Refund & Return Policy
At AltriveCo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
RETURNS
You may return eligible items within 30 days of receiving your order.
To be eligible for a return:
● The item must be unused and in its original condition.
● The item must be in the original packaging.
● Proof of purchase is required.
Certain items may not be eligible for return, including:
● Personalized or custom-made items
● Final sale items
● Gift cards
REFUNDS
Once we receive and inspect your return, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Late or missing refunds may depend on your bank or payment provider processing times.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.
We will arrange a replacement or full refund where applicable.
SHIPPING COSTS
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping fees are non-refundable.
ORDER CANCELLATIONS
Orders may be canceled within 12 hours of purchase. After this period, orders may already be processed or shipped.
CONTACT US
For return or refund inquiries, contact us at:
support@altriveco.com
